Privacy Policy

Last Updated: October 13, 2026
Welcome to the HeyGears website at store.heygears.com (hereinafter referred to as the “Website”).
At HeyGears (“HeyGears”, “we”, “us”, or “our”), we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, store, and otherwise process your personal information when you visit or use the Website, create an account, purchase our products, contact us, subscribe to our marketing communications, or otherwise interact with us.
This Privacy Policy applies to customers and visitors in the European Union (“EU”), the United Kingdom (“UK”), and Germany, and is intended to explain the privacy rights and protections available to you under applicable data protection laws, including the EU General Data Protection Regulation (“EU GDPR”) and the UK General Data Protection Regulation (“UK GDPR”), where applicable.
This Privacy Policy does not limit any rights you may have under applicable data protection or consumer protection laws.

1. Personal Information We Collect

We may collect different categories of personal information depending on how you interact with us.

1.1 Information You Provide Directly

When you create an account, place an order, contact us, request customer support, subscribe to marketing communications, or otherwise interact with the Website, we may collect information such as:
  • Full name
  • Email address
  • Telephone number
  • Billing address
  • Shipping address
  • Account username and password
  • Payment-related information and payment confirmation
  • Order information
  • Product information
  • Customer service communications
  • Information you provide when submitting a request, complaint, review, or other inquiry
  • Any other information you voluntarily provide to us
We do not generally collect or store complete payment card details ourselves where payment is processed through a third-party payment provider.

1.2 Information We Collect Automatically

When you access or use the Website, certain information may be collected automatically, depending on your device, browser, cookie preferences, and consent.
This may include:
  • IP address
  • Device type and identifiers
  • Browser type and version
  • Operating system
  • Language and regional settings
  • Network information
  • Pages visited
  • Products viewed
  • Links or advertisements clicked
  • Referring website
  • Approximate location derived from technical information
  • Date and time of access
  • Website usage and interaction information
  • Information collected through cookies, pixels, tags, SDKs, and similar technologies
Where required by applicable law, we will obtain your consent before using non-essential cookies or similar technologies.

1.3 Information We Receive from Third Parties

We may receive personal information from third parties and service providers, including:
  • Shopify and Shopify-related services
  • Payment service providers
  • Shipping and fulfillment providers
  • Customer service providers
  • Marketing and email service providers, including Klaviyo and Webpower(https://www.webpowerchina.com/privacy)
  • Analytics and user behavior analysis providers, including Google Analytics(https://developers.google.com/analytics) and Hotjar(https://www.hotjar.com)
  • Advertising platforms, including Google Ads and Meta
  • Social media and advertising technologies, including Meta Pixel
  • Cookie consent and preference management providers, including OneTrust(https://cookiepedia.co.uk/giving-consent-to-cookies)
  • Fraud prevention and security providers
  • Other service providers that support our business operations
Where we receive personal information from third parties, we will process it in accordance with applicable law and this Privacy Policy.

2. How We Use Personal Information

We may use your personal information for the following purposes.

2.1 Providing and Managing Our Products and Services

We may use your personal information to:
  • Process and fulfill orders
  • Process payments
  • Arrange shipping and delivery
  • Manage customer accounts
  • Provide customer support
  • Process returns, refunds, repairs, replacements, and warranty requests
  • Communicate with you regarding your orders
  • Provide product-related information and service notifications
  • Maintain and administer the Website
  • Perform our contractual obligations to you

2.2 Marketing and Promotional Communications

Where permitted by applicable law and, where required, with your consent, we may use your personal information to:
  • Send promotional emails
  • Send product announcements
  • Send offers, discounts, and promotional information
  • Provide personalized marketing
  • Measure the effectiveness of marketing campaigns
  • Provide advertising that may be relevant to your interests
We may use Klaviyo to manage and send marketing communications.
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our marketing communications or by contacting us.
Your withdrawal of consent or objection to direct marketing will not affect the lawfulness of processing carried out before your withdrawal or objection.

2.3 Analytics and Website Improvement

We may use analytics technologies, including Google Analytics, to understand how visitors use our Website and to improve:
  • Website performance
  • User experience
  • Product pages
  • Website navigation
  • Content
  • Marketing effectiveness
  • Overall Website functionality
Where required by applicable law, analytics cookies and similar technologies will only be activated after you provide the required consent.

2.4 Advertising and Remarketing

Where permitted by applicable law and subject to any required consent, we may use advertising technologies provided by:
  • Google Ads
  • Meta Pixel
These technologies may allow us to measure advertising performance, understand interactions with our Website, measure conversions, and provide or support advertising and remarketing activities.
Where required, these technologies will not be activated until you have provided the necessary consent through our cookie consent mechanism.

2.5 Security and Fraud Prevention

We may process personal information to:
  • Detect and prevent fraud
  • Detect unauthorized transactions
  • Protect customer accounts
  • Maintain the security of our Website and systems
  • Investigate suspected abuse or unlawful activity
  • Protect our customers, employees, business, and third parties
Where applicable, this processing may be based on our legitimate interests in protecting our business and systems.

2.6 Customer Support and Service Improvement

We may use personal information to:
  • Respond to customer inquiries
  • Investigate complaints
  • Provide technical support
  • Diagnose product or service issues
  • Improve our products and services
  • Monitor customer satisfaction
  • Maintain our relationship with customers

3. Legal Bases for Processing Personal Information

Where the EU GDPR or UK GDPR applies, we process your personal information only where we have a lawful basis to do so.
Depending on the circumstances, our legal bases may include:

3.1 Performance of a Contract

We may process personal information where it is necessary to enter into or perform a contract with you, including to:
  • Process your order
  • Take payment
  • Deliver products
  • Manage your account
  • Provide customer support
  • Process returns, refunds, repairs, or warranty services

3.2 Legal Obligations

We may process personal information where necessary to comply with legal or regulatory obligations, including:
  • Tax and accounting requirements
  • Consumer protection requirements
  • Product safety requirements
  • Fraud prevention obligations
  • Responding to lawful requests from authorities
  • Maintaining legally required records

3.3 Legitimate Interests

We may process personal information where necessary for our legitimate interests, provided that those interests are not overridden by your rights and freedoms.
Our legitimate interests may include:
  • Operating and improving our Website
  • Securing our systems
  • Preventing fraud and abuse
  • Managing customer relationships
  • Improving products and services
  • Protecting our legal rights
  • Managing our business operations
Where we rely on legitimate interests, we consider the impact of the processing on your rights and interests.

3.4 Consent

Where required by applicable law, we will process personal information based on your consent.
This may include certain:
  • Marketing communications
  • Analytics cookies
  • Advertising cookies
  • Remarketing technologies
  • Other non-essential tracking technologies
You may withdraw consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

4. How We Share Personal Information

We may disclose personal information to third parties where necessary for the purposes described in this Privacy Policy.
These third parties may include:

4.1 Shopify

We use Shopify to operate our online store, process orders, manage customer accounts, and support our e-commerce operations.

4.2 Payment Service Providers

We may share information with payment service providers to process payments, prevent fraud, and complete transactions.

4.3 Shipping and Fulfillment Providers

We may provide necessary information, such as your name, shipping address, telephone number, and order details, to shipping and fulfillment providers so that your order can be delivered.

4.4 Klaviyo

We use Klaviyo for email marketing and related customer communication activities.
Depending on your interaction with our marketing communications, Klaviyo may process information such as your email address, communication preferences, and information relating to your interaction with marketing emails.

4.5 Google Analytics

We use Google Analytics to analyze Website usage and performance.

4.6 Google Ads

We may use Google Ads to measure advertising effectiveness and support advertising and remarketing activities.

4.7 Meta

We may use Meta Pixel to measure advertising performance, conversions, and interactions with our Website and to support advertising and remarketing activities.

4.8 Other Service Providers

We may also share personal information with service providers that support:
  • Website hosting and technology
  • Cloud storage
  • Customer support
  • Data analytics
  • Security
  • Fraud prevention
  • Shipping and fulfillment
  • IT services
  • Legal and professional services
  • Other business operations
We require service providers that process personal information on our behalf to process that information in accordance with applicable contractual and legal requirements.

5. Cookies and Similar Technologies

We use cookies, pixels, tags, SDKs, and similar technologies on the Website.
These technologies may be used for the following purposes.

5.1 Strictly Necessary Technologies

These technologies are necessary to operate the Website and provide services requested by you, including:
  • Shopping cart functionality
  • Checkout
  • Account authentication
  • Security
  • Fraud prevention
  • Website functionality
  • Remembering privacy preferences
These technologies may be used without consent where permitted by applicable law.

5.2 Analytics Technologies

We may use analytics technologies such as Google Analytics to understand Website usage and improve our services.

5.3 Advertising Technologies

We may use advertising technologies such as:
  • Google Ads
  • Meta Pixel
These technologies may be used for advertising measurement, conversion tracking, and remarketing.
Where required by applicable law, non-essential cookies and similar technologies will only be activated after you provide consent.
You can manage your cookie preferences through our cookie consent mechanism. You may also control cookies through your browser settings, although disabling certain cookies may affect Website functionality.
For a detailed list of the cookies and similar technologies used on the Website, including their purposes and duration, please refer to our Cookie Policy [insert link].

6. Marketing Communications

We may send you marketing communications where permitted by applicable law.
You may receive communications about:
  • New products
  • Product updates
  • Promotions
  • Discounts
  • Events
  • News
  • Educational content
  • Other information relating to HeyGears and our products
You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in the relevant email or contacting us.
You may also object to direct marketing at any time. We will stop processing your personal information for direct marketing purposes following a valid objection, subject to applicable law.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
The retention period may depend on:
  • The purpose for which the information was collected
  • Whether you maintain an account with us
  • Whether there is an ongoing contractual relationship
  • Legal, accounting, tax, or regulatory requirements
  • Product warranty or customer service requirements
  • The need to establish, exercise, or defend legal claims
  • Applicable limitation periods
For example, information relating to completed orders may need to be retained for longer than information used solely for marketing communications because of legal, accounting, tax, warranty, and dispute-resolution requirements.
Where you withdraw consent for marketing communications, we may retain limited information on a suppression list to ensure that we do not send you unwanted marketing communications.

8. International Data Transfers

Your personal information may be transferred to, stored in, or processed in countries outside the country in which you reside, including countries outside the European Economic Area (“EEA”) or the United Kingdom.
Some of our service providers, including certain technology, analytics, advertising, customer communication, and cloud service providers, may process information internationally.
Where EU GDPR or UK GDPR requires appropriate safeguards for an international transfer, we will use a legally recognized transfer mechanism, which may include:
  • An adequacy decision
  • Standard Contractual Clauses approved by the European Commission
  • The UK International Data Transfer Agreement or UK Addendum to the EU Standard Contractual Clauses, where applicable
  • Another lawful transfer mechanism permitted under applicable data protection law
Where required, you may contact us to obtain further information about the safeguards applicable to a particular international transfer.

9. Your Privacy Rights

Depending on your location and applicable law, you may have the following rights in relation to your personal information:

9.1 Right of Access

You may request access to the personal information we hold about you.

9.2 Right to Rectification

You may request that inaccurate or incomplete personal information be corrected.

9.3 Right to Erasure

You may request deletion of your personal information in certain circumstances.

9.4 Right to Restriction

You may request that we restrict the processing of your personal information in certain circumstances.

9.5 Right to Data Portability

Where applicable, you may request your personal information in a structured, commonly used, and machine-readable format and request that it be transmitted to another controller where legally applicable.

9.6 Right to Object

You may object to certain processing based on our legitimate interests.
You also have the right to object to the processing of your personal information for direct marketing purposes at any time.

9.7 Right to Withdraw Consent

Where we process your personal information based on consent, you may withdraw that consent at any time.

9.8 Rights Relating to Automated Decision-Making

Where applicable, you may have rights relating to decisions based solely on automated processing, including profiling, where such processing produces legal or similarly significant effects.
These rights are subject to applicable legal conditions and exceptions.

10. How to Exercise Your Privacy Rights

To exercise your privacy rights, please contact us at:
Email: store@heygears.com
Please clearly describe your request and provide sufficient information for us to verify your identity and locate the relevant information.
We may request additional information where reasonably necessary to verify your identity and protect personal information from unauthorized disclosure.
We will respond to valid requests within the time period required by applicable law.

11. Complaints

If you have concerns about how we process your personal information, we encourage you to contact us first so that we can investigate and attempt to resolve your concern.
You also have the right to lodge a complaint with the data protection authority responsible for your country or region.
For individuals in the EU, this may be the supervisory authority in the EU Member State where you live, work, or where you believe an infringement occurred.
For individuals in the UK, you may contact the Information Commissioner's Office (ICO).
Nothing in this Privacy Policy limits your right to lodge a complaint with a competent supervisory authority.

12. Children's Privacy

The Website and our services are not directed to children.
We do not knowingly collect personal information from children where such collection is prohibited by applicable law.
If you believe that a child has provided us with personal information in circumstances where we should not have collected it, please contact us. We will take reasonable steps to investigate and delete the information where required by applicable law.

13. Data Security

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmission over the Internet or method of electronic storage is completely secure.
You should take reasonable precautions when providing personal information online and should not send sensitive information through unsecured communication channels.

14. Third-Party Websites and Services

The Website may contain links to third-party websites, applications, or services.
Those third parties may have their own privacy policies and terms of service.
We are not responsible for the privacy practices of third-party websites or services that we do not control.
We encourage you to review the privacy policies of third parties before providing them with personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:
  • Our business operations
  • Our products and services
  • Technologies we use
  • Legal or regulatory requirements
  • Our privacy practices
When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.
Where required by applicable law, we will provide additional notice or obtain consent before introducing new processing activities that require it.

16. Contact Us

If you have any questions about this Privacy Policy, our processing of personal information, or your privacy rights, please contact us:
Email: store@heygears.com Telephone: +1 949-283-2998 (US)

 

Need Help?

We'd love to hear from you. Our team is here to help. 

This site is protected by hCaptcha and the hCaptcha Privacy Policy and Terms of Service apply.