The official HeyGears online store is no longer accepting new orders for Reflex Series, RS Series, Enhancement Modules, and Wash and Cure Station products—including individual products and bundles within these categories—for delivery to the European Union (EU) and the United Kingdom (UK).

This change reflects an adjustment to HeyGears' regional sales approach, with a greater focus on locally supported sales and services to provide customers with more accessible purchasing assistance and after-sales support.

No. This adjustment applies only to the product categories specified above, including individual products and bundles. It is limited to direct online-store purchases for delivery to the EU and UK and does not, by itself, affect other HeyGears product lines or markets.

No. This is a regional sales-channel adjustment, not a withdrawal from either market. HeyGears remains committed to supporting customers in the EU and UK and will continue to review its regional sales and service arrangements as customer needs and market conditions evolve.

Customers in the European Union (EU) can visit our authorized retail partner MakerMondo’s makermondo.com, while customers in the United Kingdom (UK) can access its dedicated makermondo.co.uk to explore available HeyGears 3D printers, resins, and accessories.

Product availability and delivery options may vary by location. If MakerMondo does not deliver to your location, please contact contact@heygears.com for further assistance with purchasing options.

Delivery coverage may vary by location. Customers in the European Union (EU) and the United Kingdom (UK) are encouraged to check MakerMondo’s shipping information for their respective regions (makermondo.com / makermondo.co.uk) or confirm delivery availability at checkout. Delivery coverage may change. If a destination is not currently available through MakerMondo, customers may contact HeyGears for guidance on other available local purchasing options.

HeyGears' resins, post-processing equipment, and 3D printer accessories & consumables may be available through MakerMondo or other local purchasing channels, subject to product availability and regional coverage. For assistance locating specific products, please contact contact@heygears.com.

This sales-channel adjustment does not automatically cancel existing confirmed orders or affect applicable consumer rights. Orders placed before the change remain subject to their original purchase terms.

For questions regarding existing orders or delivery status, please contact contact@heygears.com with your order number.

HeyGears technical support remains available to customers in the EU and UK.

For product assistance or troubleshooting, please contact customersupport@heygears.com with your product model, serial number, and a description of the issue.

Additional product information and technical resources are available through the official heygears.com.

For products previously purchased through the official HeyGears online store, customers may contact contact@heygears.com for warranty and repair inquiries.

For products purchased through MakerMondo or another local seller, customers may contact their respective sellers for information on applicable warranty and service arrangements.

Warranty coverage and service requests remain subject to the terms applicable to the original purchase and relevant consumer protection laws. HeyGears will continue to coordinate with local partners where appropriate.

Returns and refunds remain subject to the terms of the original purchase and applicable consumer protection laws.

For purchases made through the HeyGears online store, please refer to the store.heygears.com or contact contact@heygears.com.

For purchases made through MakerMondo or other local sellers, please refer to the applicable seller's return policy or contact the seller for assistance.

HeyGears will continue to review its regional sales arrangements as customer needs and market conditions evolve. Any future updates to direct purchasing availability in the EU and UK will be communicated through HeyGears' official channels.

For purchasing inquiries, existing HeyGears online-store orders, or warranty and after-sales assistance, please contact contact@heygears.com.

For technical support and troubleshooting, please contact customersupport@heygears.com.

Customers who purchased through MakerMondo may also contact MakerMondo through its respective regional websites: makermondo.com or makermondo.co.uk.