🔄

Need Help?

We'd love to hear from you. Our team is here to help.

Este sitio está protegido por hCaptcha y se aplican la Política de privacidad de hCaptcha y los Términos del servicio.

FAQs

What is your return and exchange policy? Do you offer a warranty?

We offer a 14-day return policy and a 30-day exchange policy from the date of receipt for most products. Our 3D printers come with a 1-year limited warranty, with a 2-year warranty for customers in the EU. For specific warranty terms and to initiate a return or exchange, please refer to our warranty policy page and contact our customer support team.

How can I get the technical support?

If you have any questions on using HeyGears 3D Printer, UltraCraft Wash, UltraCraft Cure and UltraPrint resins, you can contact us at consumersupport@heygears.com for technical help. If you want to consult on purchasing or shipping process, feel free to reach contact@heygears.com for help.

Where can I get the invoice for my order?

Please email contact@heygears.com after confirming receipt of goods, and our customer care specialists will assist you.