An Update on Purchasing HeyGears Products in Canada

The official HeyGears online store is currently not accepting new orders for Reflex Series and RS Series printers, resins designated for these series, Enhancement Modules, and Wash and Cure Station products—including all individual products and bundles within these categories—for delivery to Canada.

This change reflects an adjustment to HeyGears' regional sales approach, with a greater focus on locally supported sales and services. Customers can explore available products through HeyGears' authorized retail partner, KWC 3D, at kwc3d.com .

No. This adjustment applies only to the specified product categories, including associated resins, individual products, and bundles. Other HeyGears product lines, including the G Series and its related products, are not affected by this change.

This adjustment applies specifically to direct online-store purchases for delivery to Canada and does not affect other markets.

No. This is a regional sales-channel adjustment, not a withdrawal from the Canadian market.

HeyGears remains committed to serving Canadian customers and will continue working with its authorized retail partner to provide accessible purchasing options and locally supported services.

Canadian customers can explore available HeyGears products through the authorized retail partner, KWC 3D, at kwc3d.com .

Product availability and purchasing arrangements are subject to KWC 3D's applicable policies and terms.

KWC 3D offers shipping services across Canada. Delivery availability, shipping methods, and estimated delivery times may vary depending on the destination and product.

Customers are encouraged to refer to kwc3d.com for current shipping information and applicable delivery arrangements.

Yes. Resins designated for the Reflex Series and RS Series, along with related post-processing equipment, accessories, and replacement parts, may be available through KWC 3D, subject to product availability.

Other HeyGears product lines and their associated materials and accessories are not affected by this sales-channel adjustment.

Customers are encouraged to visit kwc3d.com for current product availability and purchasing information.

Existing confirmed orders placed through the official HeyGears online store are not automatically cancelled or affected by this sales-channel adjustment.

These orders remain subject to their original purchase terms and applicable consumer rights. Customers with questions regarding existing orders or delivery arrangements may continue to contact HeyGears for assistance.

HeyGears continues to provide technical assistance and product support to customers in Canada.

For products purchased through KWC 3D, customers are encouraged to contact KWC 3D for technical assistance and available local support services.

Customers who previously purchased through the official HeyGears online store may continue to contact HeyGears through its official support channels. HeyGears will provide guidance based on the nature of each enquiry.

KWC 3D offers local technical and repair services, including paid repair options where applicable.

Repair availability and applicable service arrangements may vary depending on the product model and the nature of the issue. Customers are encouraged to contact KWC 3D directly or visit its kwc3d.com for further information.

Customers who previously purchased their products through the official HeyGears online store may continue to contact HeyGears for warranty and repair assistance.

Warranty commitments made at the time of purchase will continue to be honored, regardless of this sales-channel adjustment.

HeyGears will review individual requests and work with customers to identify appropriate solutions based on their circumstances and the applicable warranty terms.

For products purchased through KWC 3D, customers are encouraged to contact KWC 3D directly as their primary point of contact for warranty enquiries and after-sales assistance.

Warranty assessments and related services are subject to the applicable warranty terms, KWC 3D's service arrangements, and relevant consumer protection laws.

Customers may refer to kwc3d.com for further information. HeyGears remains available to provide additional coordination where appropriate.

Returns and refunds are handled according to the original purchasing channel, the applicable purchase terms, and relevant consumer protection laws.

For orders previously placed through the official HeyGears online store, customers may continue to contact HeyGears for assistance.

For orders placed through KWC 3D, KWC 3D is the seller and the primary point of contact for cancellations, returns, exchanges, and refunds. Customers are encouraged to refer to kwc3d.com for applicable policies and further assistance.

HeyGears will continue to review and refine its regional sales arrangements in response to evolving customer needs and market conditions.

Any future updates to direct purchasing availability in Canada will be communicated through HeyGears' official channels when confirmed.

For orders placed through KWC3D, including purchasing, delivery, returns, refunds, warranty, and repair enquiries, customers are encouraged to contact KWC3D directly through the support channels available at kwc3d.com.

For existing HeyGears online-store orders, customers may continue to contact HeyGears through the following official support channels:

- Order enquiries, returns, and refunds: contact@heygears.com
- Technical assistance and warranty enquiries: customersupport@heygears.com

Where additional assistance or coordination is required, HeyGears remains available to provide further guidance and support as appropriate.