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Privacy Policy

We (Heygears) respect and protect your privacy and this Privacy Policy applies to our website store.heygears.com (hereinafter referred to as the “website”). We may collect your personal information when you visit or use our website and we will collect, store and use your information in accordance with this Privacy Policy. We hope to clearly explain to you about how we handle your information through this Privacy Policy, so please read and understand this Privacy Policy in its entirety to help you understand how to maintain your privacy, with a particular focus on our bolded terms, and make sure you fully understand and agree to them before you start using them. If you have any questions, comments or suggestions about the content of this Privacy Policy, you may contact us through the contact information provided in this Privacy Policy.

  1. User Information

(A) Scope of user information collection

  1. We may collect certain information when you visit, use or browse our website. This information does not reveal your specific identity (such as your name or contact information), but may include device and usage information such as your IP address, browser and device characteristics, language preference, country/region, and location. This information is used primarily to maintain the security and operation of our website.
  2. When you want to make a purchase to place an order for services, you may need to complete the registration of your website account first, and we may require you to fill in the consignee’s name, delivery address, receiving telephone, e-mail address and other information. If you refuse to provide the above information, you will not be able to register for a website account and can only use the browsing and searching services.
  3. You understand that our website may change and develop with the change of business strategy. If we want to use the relevant personal information for other purposes not stated in these terms, or collect and use the relevant personal information for other specific purposes, we will inform you in a reasonable manner and obtain your consent before collection and use.

(B) User information collection methods

  1. 1.We collect your information through your initiative to submit and generate corresponding records in the process of your use of our website.
    We may collect and use your information through cookies technology.We use cookies related technology for the following specific purposes:

(1) Remember your identity. For example, cookies help us to identify you as our registered user.

(2) Your click records, browsing records and payment or billing information you provide to us by using this website, including credit cards, debit cards, bank accounts, and payment records.

(C) Use of user information

  1. 1.Access and correction of personal information

(1) You have the right to log in and access your account and view your personal information at any time. If you find that we have collected, stored and used your personal information inaccurately or incompletely, you can correct or supplement your personal information by logging into the website under other circumstances as provided by laws and regulations.

(2) If you wish to access or correct your other personal information or encounter difficulties in the process of exercising the above rights, you may contact us and we will respond to your request in a timely manner after verifying your identity, except as otherwise provided by laws and regulations or as otherwise agreed in this Privacy Policy.

  1. 2.Deletion of personal information

(1) We will retain your information until we no longer need it to provide the services as described in this Privacy Policy, or until you delete your account, depending on which occurs first.

(2) You may contact us with a request to delete your personal information in the following circumstances, except where data anonymization has been done or where otherwise provided by law or regulation:

(a) We collect or use personal information in violation of the provisions of laws and administrative regulations or agreements with you;

(b) If we share personal information with a third party in violation of laws and regulations or in violation of the agreement with you, we will immediately stop the sharing and notify the third party of its timely deletion;

(c) You terminate the use of the services of this website through cancellation or other means;

(d) Other circumstances as stipulated by laws and regulations, etc.

(3) Before deleting the relevant information, we may ask you to verify your identity in order to protect the security of your account. When we decide to respond to your request for deletion, we will delete your information as soon as possible. However, due to the requirements of regulatory authorities to combat crime and maintain national security, we will keep your communication information and transaction records for the period allowed by law, but we will not carry out any use behavior.

  1. 3.Cancel your account

You may cancel your account. You acknowledge and understand that cancellation of your account on the webite will result in your permanent loss of access to your account and the data contained in your account. We will promptly delete or anonymize your personal information after you cancel your account, unless we are required by law to retain it. Your cancellation of your account is irreversible and once your account has been cancelled, we no longer collect your personal information or provide you with our goods and/or services, so we recommend that you choose to cancel your account carefully.

(D) User information sharing, transfer and storage

  1. We will not share or disclose your information with any unrelated third parties without your consent, except for the following circumstances:

(1) With your explicit consent or based on your active choice, we may share and disclose your user information with other parties.

(2) We may also share and disclose your information for the following reasons:

(a) To comply with applicable laws and regulations and other relevant provisions;

(b) To comply with the provisions of court judgments, rulings or other legal proceedings;

(c) To comply with the requirements of the relevant governmental or other competent authorities;

(d) We have reason to believe that compliance with laws, regulations, and other relevant provisions is required;

(e) For purposes reasonably necessary to enforce the relevant Terms of Service or this Privacy Statement, to handle complaints/disputes, and to protect the personal and property safety or legitimate rights and interests of our users, us or our affiliates;

(f) In cases where you have legally authorized us to do so. If we share or disclose your information for the above reasons, we will inform you in a timely manner in compliance with the relevant provisions of laws and regulations and this Privacy Policy.

  1. 2.Sharing with suppliers or partners. Only for the purposes stated in this Privacy Policy, some of our services will be provided by us and our suppliers and partners. We may share certain of your personal information with our partners to provide better user service and user experience. Currently, our suppliers and partners include the following types:

(1) Providing information about goods, operating, maintaining, IT platforms and/or technical services, data security or backup services, sending letters or emails, analyzing data, providing marketing assistance, and providing search results and linking services. In these cases, we may share your personal information;

(2) Third Party Payment Processors: We may use third party processor companies to provide payment services when you visit the store. These companies may use information about your visit to our website to provide payment services and to verify your payment.

  1. We will not transfer your information to any unrelated third party without your consent, except for the following circumstances:

(1) With your express consent or based on your active choice, we may transfer your user information with other parties;

(2) In the event of a merger, acquisition or bankruptcy liquidation between the website and another legal entity, or other situations involving a merger, acquisition or bankruptcy liquidation involving the transfer of user information, we will require the new company or organization holding your user information to continue to be bound by this Privacy Policy, or we will require that company or organization to seek your authorized consent again. If we transfer your information for the above reasons, we will inform you in a timely manner in compliance with the relevant provisions of laws and regulations and the Service Agreement.

  1. In the following cases, sharing, transferring or publicly disclosing your personal information does not require your prior authorized consent and is not subject to the obligation to inform:

(1) Related to national security and national defense security;

(2) Related to public safety, public health, and significant public interests;

(3) Related to criminal investigation, prosecution, trial and execution of judgments, etc.;

(4) For the purpose of protecting your or other individuals' life, property and other significant legitimate rights and interests but where it is difficult to obtain your consent;

(5) Personal information that you disclose to the public on your own;

(6) Personal information collected from information that is lawfully and publicly disclosed, such as lawful news reports, government information disclosure and other channels;

(7) Necessary for the conclusion and performance of contracts at the request of the subject of personal information;

(8) Necessary for maintaining the safe and stable operation of the goods or services provided, such as the discovery and disposal of malfunctions of goods or services;

(9) Other circumstances stipulated by laws and regulations;

(10) In accordance with the law, the sharing, transfer and public disclosure of personal information that has been de-identified and ensures that the recipient of the data cannot recover and re-identify the subject of the personal information is not an act of external sharing, transfer and public disclosure of personal information, and the preservation and processing of such data will not require separate notification to you and your consent.

  1. We may provide goods and services on this website in multiple countries and regions, and you understand that we may transfer the information and data you provide to us for storage or processing outside your country/region. We will ensure that your personal information is adequately and equally protected in your country or region, and that cross-border data transfers are made through encrypted channels.

(E) California consumers may also request certain information from us each year regarding our disclosure of personal information to third parties in the previous calendar year for their own direct marketing purposes. California consumers also have the right not to be discriminated against for exercising any of the above rights, in addition to incentives reasonably related to the value of personal information.

(F) We never sell personal information. We will never sell your personal information to any third party.

II. Cookies

(A) What are cookies

A cookie is a small file, usually containing an identifier, the name of a website, and some numbers and characters, that is stored by a web server on the computer, cell phone, or other smart device of the subject of personal information when the subject of personal information logs on to a website or views web content. When the subject of personal information visits the respective website again, the website can recognize the browser of the subject of personal information through the cookies. Cookies may store user preferences and other information.

(B) How to use cookie

  1. When the subject of personal information uses our website, we may collect the device model, operating system, device identifier, and login IP address information of the subject of personal information through cookies or similar technology, as well as cache the browsing information and click information of the subject of personal information in order to view the network environment of the subject of personal information. Cookies allow us to recognize the identity of the subject of personal information when the subject of personal information visits the website, to continuously optimize the user-friendliness of the website, and to make adjustments to the website according to the needs of the subject of personal information. Subjects of personal information may also change their browser settings so that the browser does not accept cookies from our website, but this may affect the use of some of the website's functions by the subject of personal information.
  2. On our website, with the help of cookies and other similar technologies, we can identify whether the personal data is one of our users or end users each time the subject of personal information uses our goods and/or services, without having to log in and verify again on each page.

(C) How to manage cookie

  1. The subject of personal information may manage or delete certain categories of tracking technology according to his or her preferences. Many web browsers have a “Do Not Track” function, which can issue a “Do Not Track” request to a website.
  2. In addition to the controls we provide, the subject of personal information may choose to enable or disable cookies in the Internet browser. Most Internet browsers also allow the subject of personal information to choose whether to disable all cookies or only third-party cookies. By default, most Internet browsers accept cookies, but this can be changed. For more information, see the Help menu in your Internet browser or the documentation that came with your device.
  3. The following links provide instructions on how to control cookies in all major browsers:

- Google Chrome: https://support.google.com/chrome/answer/95647?hl=en

- IE: https://support.microsoft.com/en-us/help/260971/description-of-cookies

- Safari (desktop version): https://support.apple.com/kb/PH5042?locale=en_US

- Safari (mobile version): https://support.apple.com/en-us/HT201265

- Firefox: https://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer?redirectlocale=en-US&redirectslug=Cookies

- Opera: https://www.opera.com/zh-cn/help

‍4. If the subject of personal information uses another browser, please refer to the documentation provided by the browser vendor.

  1. On our website, the subject of personal information can delete existing tracking technology by clearing the cache. When a subject of personal information views a page without being logged in, we collect cookie information necessary to achieve the viewing function in order to provide the appropriate service to the subject of personal information.
  2. Please be aware that if the subject of personal information refuses to use or remove existing tracking technology, he or she will be required to personally change the user settings at each visit, and that we may not be able to provide a better experience to the subject of personal information and some functions may not function properly.
  • Information Security

(A) We strive to keep information secure by using various security technologies to prevent loss, misuse, unauthorized access or disclosure of information. We have established strict management systems and processes to safeguard information. If our physical, technical or managerial safeguards are breached, resulting in unauthorized access, public disclosure, alteration or destruction of information, resulting in damage to your legal rights, we will deal with it in a timely manner.

(B) You need to understand that the systems and communication networks you use to access our services may be subject to problems due to factors outside our control. After the unfortunate occurrence of user information security events (leakage, loss, etc.), we will, in accordance with the requirements of laws and regulations, promptly inform you of: the basic situation and possible impact of the security event, the disposal measures we have taken or will take, the suggestions you can independently prevent and reduce the risk, and the remedial measures for you. We will promptly inform you of the event-related situation by email, telephone, push notification, etc. When it is difficult to inform the user information subjects one by one, we will issue an announcement in a reasonable and effective manner.

(C) In order to more effectively protect your information security, we also hope that you can strengthen your awareness of self-protection;therefore, please keep your account and password information properly to avoid leakage of your personal information. We will not provide your account password and other personal information to any third party unless you judge that it is necessary.

  1. Special Agreement on User Information of Minors

(A) We mainly provide goods and services for adults. If you are a child or a minor, we ask that you ask your parent or guardian to read this Privacy Policy carefully and use our services or provide us with information with the consent of your parent or guardian.

(B) Where we collect personal information from minors with the consent of their parents or guardians to use our goods or services, we will only collect, use, store, make available and protect this information as permitted by law or regulation, with the express consent of the parents or guardians, or as necessary to protect the minor.

  1. Update to the Terms

This Privacy Policy is updated on January 1st, 2023. We may revise the terms of this Privacy Policy from time to time, and such revisions form part of these terms. If there are material changes to the rules that may result in a material reduction in your rights under this Privacy Policy or an expansion of the scope of information collected or used, we will notify you by prominently displaying the amendment on our home page or by sending you an email or otherwise before the amendment takes effect. In such cases, by continuing to use our services, you agree to be bound by this Privacy Policy as amended.

  1. Contact Us

If you have questions about this Privacy Policy or other related matters, you may send an email to [contact@heygears.com], we will make every effort to address your concerns.