If you need to return the product, please get in touch with customer service email@example.com. We will process your request within 1 business day. After processing, your funds will be refunded to your account within 7 business days through the original payment method. Customer service will communicate with you about the return address. Please do not send the items back to the shipping address directly.
HeyGears accepts returns or exchanges based on the following conditions:
For Equipment (3D printer, washing unit, curing unit)
1. Return is possible within 14 days of delivery, and exchange is possible within 30 days of delivery.
2. When your one-year limited warranty expires, you can purchase an additional 1 or 2 years of extended warranty service. Product repairs due to quality issues are free during your warranty period.
3. Before returning, follow the customer service agent's instructions and the price list to pack the equipment and all its parts. You will be charged for any missing part based on the price list.
4. Please ensure that all returned items are unused, undamaged, and packed in their original packaging.
For Resin Materials
1. Return is possible within 15 days of delivery if the resin material is unopened.
2. Return is not possible if it has been more than 15 days of delivery or if the resin material has been opened.
3. The material shelf life is 18 months from the manufacturing date if the resin material is unopened and stored under specific conditions (20~25℃/68-77℃, RH <50%, away from light).
4. Once opened, the resin material needs to be used up within 1 month.
For Accessories (LCD screen, build platform, NFEP film, resin tank, carbon filter)
1. Return is available within 7 days of delivery if the accessory is unopened.
2. Return is unavailable if it has been more than 7 days since delivery or if the accessory has been opened.
3. The LCD screen has a warranty of 30 days. HeyGears provides a free exchange for the screen during the warranty period if there is a quality problem.
4. Once used, the build platform is recommended to be replaced after 1000 prints.
For product returns due to non-quality issues, HeyGears will not pay any shipping costs or any incidental charges or duties. You must be familiar with customs policies and shipping providers in your area.
For return repairs covered by your one-year limited or extended warranty, HeyGears will pay the shipping costs.
For other returns, you may want to insure the value of the package, as you are responsible for any damage that occurs during shipping. You must use a shipping service that allows you to track packages. You are responsible for all shipping and insurance costs for returns.
For product returns due to non-quality issues, HeyGears charges a 10% restocking fee relative to the original price. This fee will be deducted from your refund, if you have requested an exchange, the fee will need to be received by HeyGears before the new product is shipped.
Please check and confirm the item immediately after delivery. If you find something wrong, contact customer service to apply for an exchange. If the exchange is approved, we will ship you a new product after receiving the restocking and shipment fee.