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FAQs
What is your return and exchange policy? Do you offer a warranty?
We offer a 14-day return policy and a 30-day exchange policy from the date of receipt for most products. Our 3D printers come with a 1-year limited warranty, with a 2-year warranty for customers in the EU. For specific warranty terms and to initiate a return or exchange, please refer to our warranty policy page and contact our customer support team.
How can I get the technical support?
If you have any questions on using HeyGears 3D Printer, UltraCraft Wash, UltraCraft Cure and UltraPrint resins, you can contact us at consumersupport@heygears.com for technical help. If you want to consult on purchasing or shipping process, feel free to reach contact@heygears.com for help.
Where can I get the invoice for my order?
Please email contact@heygears.com after confirming receipt of goods, and our customer care specialists will assist you.