Service Policy
Welcome to the official HeyGears store, your one-stop solution for high-quality, reliable resin 3D printers. Below is a quick overview of our purchasing policies:
Refund Policy
We offer a 14-day unconditional refund policy for our 3D printers. 3D printers come with a one-year warranty in the U.S. and other countries, while the U.K. and EU customers receive a two-year warranty. For other products, the refund policy may vary; please refer to our detailed Refund Policy for more information.
Shipping Policy
We have local warehouses in the United States, Canada, Germany, the United Kingdom, and Australia.
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For customers in the U.S., U.K., and Germany, orders will be shipped directly from local warehouses.
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For customers in Canada and Australia, orders will be shipped from local warehouses if stock is available. If the local warehouse is out of stock, orders will be fulfilled from our China warehouse.
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Free shipping is available for orders over $399. Shipping fees for certain countries, such as the U.S., U.K., Germany, and France, are $9.9. For other countries, the shipping fee is $19.
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If a product is out of stock locally, it will be shipped from Guangzhou, China, with an estimated delivery time of 7-20 business days, depending on the specific address. For more details, please see our Shipping Policy.
Payment Methods
We accept various payment methods, including major credit cards and PayPal. For a complete list of accepted payment methods, please visit our Payment Methods Policy.
Privacy Policy
Your privacy is important to us. We are committed to protecting your personal information. For details on how we collect, use, and protect your data, please read our Privacy Policy.
Contact Us
If you have any questions or need assistance, please don't hesitate to contact us through our Contact Us page.